Understanding the System
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Users and Queues
IM Gateways
SMS Gateways and Mobile Technologies
Profile Pages and Queue Avatars
Jabber clients: how operators answer
chats.
What if more than one operator is available?
Transfers
Send Files
Transcripts and Reports
Changing Passwords
Facebook Integrations
I'll be honest. This is too much! I'm terribly confused.
About the Widget
Widget Customization
Troubleshooting
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User assigned to queue does not bring queue online
Newly-created queue not visible in Monitor Activity/Reports
Operators' webchat client disconnects
I clicked Auto-Buddy, but my users cannot all see each other.
Jabber gateway not working
Admin site fails while using webchat client
Simulating multiple webchat widget customers.
Testing the operators' webchat client
Customers can send files to me from the widget, but I can't send files to customers.
Ending chats, or why are there so many multi-part chats in my reports?
Sometimes we get weird new, blank message windows?
What happens to my pages if My Customer Cloud crashes?
Presence API, about jQuery, and code.