My Customer Cloud Docs
Chat Usage & Billing
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Admin
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Webchat Client
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Support Forum
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Twitter
(system status notifications)
Understanding the System
Users and Queues
IM Gateways
SMS Gateways and Mobile Technologies
Profile Pages and Queue Avatars
Jabber clients: how operators answer chats.
What if more than one operator is available?
Transfers
Send Files
Transcripts and Reports
Changing Passwords
Facebook Integrations
I'll be honest. This is too much! I'm terribly confused.
About the Widget
What browsers does the widget work with?
Putting widgets on your web pages
Embedded, Pop Up, or Follow-Me?
Service Rollover
Cookies and your web chat customers
The widget in non-English languages (localization and globalization)
Widget Customization
Hiding widget icons
Changing widget fonts.
Turning sound on by default
Branding: Inserting a large banner
Customizing Widgets by Hand
Troubleshooting
User assigned to queue does not bring queue online
Newly-created queue not visible in Monitor Activity/Reports
Operators' webchat client disconnects
I clicked Auto-Buddy, but my users cannot all see each other.
Jabber gateway not working
Admin site fails while using webchat client
Simulating multiple webchat widget customers.
Testing the operators' webchat client
Customers can send files to me from the widget, but I can't send files to customers.
Ending chats, or why are there so many multi-part chats in my reports?
Sometimes we get weird new, blank message windows?
What happens to my pages if My Customer Cloud crashes?
Presence API, about jQuery, and code.
Accessing Raw Presence Information
Server-Side Presence Check in PHP
HTML examples based on Presence
Polling: When you want it, when you don't.
About jQuery
Can I get the code?