Go the extra mile for your customers
- Personalize service by connecting customers with human beings.
- Operators can answer many chats simultaneously, maximizing productivity.
- Foster customer confidence. Live help is only a click away for your customers.
- Boost satisfaction. Customers quickly get answers.
- Customer information is secured via SSL encryption.
Unify real-time support
- Add live chat to your website with our customizable widgets.
- Create a mobile-friendly chat widget for your mobile website.
- Answer text messages from mobile customers.
- Integrate your public IM identities on popular networks, including Google Talk, AIM, Yahoo!, and MSN Messenger.
- Do it all in one interface! Learn more >>
Leverage built-in collaboration tools
- Get staff communicating! With free internal chat + unlimited concurrent operators, you can easily give everyone IM accounts.
- Tag and e-mail chat transcripts for follow-up.
- With chat transfer, reps. can work together to satisfy customers.
- Create powerful workflows. Group staff by expertise or department and dynamically direct customers accordingly.
Break free from your desk
You can use your desktop or laptop to answer chats. But what happens when you're on-the-go? With My Customer Cloud you can also:
- Answer your chats, IMs, and text messages from your smart phone or tablet, including your iPad.
- Use any mobile chat app that supports the XMPP (Jabber) protocol to staff your service.
